Abercrombie & Fitch: A& F has accused me of FRAUD, saying that I am...
A Abercrombie & Fitch customer review by GetHuman user ~JR from November 5th, 2017
Background on ~JR's case
GetHuman: ~JR - can you tell our other Abercrombie & Fitch customers when your case took place?
~JR: Yes I can. It was late at night, on November 1st.
GetHuman: Did you reach out to Abercrombie & Fitch, and if so, how?
GetHuman: And which of these common Abercrombie & Fitch customer issues best describes the reason you wanted to talk to them?
(Shows ~JR a list of common Abercrombie & Fitch problems)
~JR: "Returns" was why I was trying to call.
~JR's review of Abercrombie & Fitch customer service
GetHuman: So how would you sum up your experience for GetHuman's Abercrombie & Fitch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JR: A& F has accused me of FRAUD, saying that I am selling their items online. I have never and would never want to sell clothes online, but they seem to think I do. I lost ** pounds this year (****) and it was nice to get into some nice clothes. NOW, I would not buy a button from them. I purchased over $**** in clothes and because it was over a * month period, they assumed I was selling the items online. I have never been so insulted in my life. I had to buy all new clothes, they were not the only ones getting my money (which they never will again) I was purchasing several good deals online over those months with a few different online stores. I cannot believe that this can happen. However, this has not ended* I am pursuing this issue and filing as many complaints online that I can about my situation as well as having a few clients investigating the company*€*s policies and hiring standards for both domestic and international production. *What has happened to our world, that you are guilt
GetHuman: Let's quantify your experience contacting Abercrombie & Fitch. On a scale of 1 to 5, how easy is it go get help on a Abercrombie & Fitch problem?
~JR: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JR: I'd give them a three out of five on communication.
GetHuman: And what about Abercrombie & Fitch's ability to quickly and effectively address your problem?
~JR: For that I would say four out of five.
GetHuman: And finally- any advice for other Abercrombie & Fitch customers?
~JR: Call them early in the day or late. Don't forget any personal or account information you might need for Abercrombie & Fitch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JR taken from his Abercrombie & Fitch customer service problem that occurred on November 1st, 2017.