Abercrombie & Fitch: I was put on hold to see if they could help me...
A Abercrombie & Fitch customer review by GetHuman user GetHuman-305586 from October 28th, 2017
Background on GetHuman-305586's case
GetHuman: GetHuman-305586 - can you tell our other Abercrombie & Fitch customers when your case took place?
GetHuman-305586: Sure. It was middle of the night, on October 24th.
GetHuman: Did you reach out to Abercrombie & Fitch, and if so, how?
GetHuman: And which of these common Abercrombie & Fitch customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-305586 a list of common Abercrombie & Fitch problems)
GetHuman-305586: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-305586's review of Abercrombie & Fitch customer service
GetHuman: So how would you sum up your experience for GetHuman's Abercrombie & Fitch customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-305586: I was put on hold to see if they could help me with a return (I purchased an item with my debit card, ** business days later that I was told it could take for my refund). After about ** minutes, the phone started ringing back, after * rings, I was disconnected.
GetHuman: Let's quantify your experience contacting Abercrombie & Fitch. On a scale of 1 to 5, how easy is it go get help on a Abercrombie & Fitch problem?
GetHuman-305586: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-305586: I'd give them a one out of five on communication.
GetHuman: And what about Abercrombie & Fitch's ability to quickly and effectively address your problem?
GetHuman-305586: For that I would say five out of five.
GetHuman: And finally- any advice for other Abercrombie & Fitch customers?
GetHuman-305586: Call them early in the day or late. Don't forget any personal or account information you might need for Abercrombie & Fitch to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-305586 taken from his Abercrombie & Fitch customer service problem that occurred on October 24th, 2017.