Ace Hardware: Called to get a local phone number for a new st...
A Ace Hardware customer review by GetHuman user ~Atlanta from November 27th, 2017
Background on ~Atlanta's case
GetHuman: ~Atlanta - can you tell our other Ace Hardware customers when your case took place?
~Atlanta: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to Ace Hardware, and if so, how?
GetHuman: And which of these common Ace Hardware customer issues best describes the reason you wanted to talk to them?
(Shows ~Atlanta a list of common Ace Hardware problems)
~Atlanta: "Returns" was why I was trying to call.
~Atlanta's review of Ace Hardware customer service
GetHuman: So how would you sum up your experience for GetHuman's Ace Hardware customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Atlanta: Called to get a local phone number for a new store that's not on the website yet. The rep took his time conducting research and found the correct address and number for me. Good job!
GetHuman: Let's quantify your experience contacting Ace Hardware. On a scale of 1 to 5, how easy is it go get help on a Ace Hardware problem?
~Atlanta: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Atlanta: I'd give them a five out of five on communication.
GetHuman: And what about Ace Hardware's ability to quickly and effectively address your problem?
~Atlanta: For that I would say four out of five.
GetHuman: And finally- any advice for other Ace Hardware customers?
~Atlanta: Call them early in the day or late. Don't forget any personal or account information you might need for Ace Hardware to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Atlanta taken from his Ace Hardware customer service problem that occurred on November 18th, 2017.