Ace Hardware: I'll tell you this much.... I will never ever e...
A Ace Hardware customer review by GetHuman user GetHuman-366056 from November 21st, 2017
Background on GetHuman-366056's case
GetHuman: GetHuman-366056 - can you tell our other Ace Hardware customers when your case took place?
GetHuman-366056: Sure. It was afternoon, on November 13th.
GetHuman: Did you reach out to Ace Hardware, and if so, how?
GetHuman: And which of these common Ace Hardware customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-366056 a list of common Ace Hardware problems)
GetHuman-366056: "Complaint" was why I was trying to call.
GetHuman-366056's review of Ace Hardware customer service
GetHuman: So how would you sum up your experience for GetHuman's Ace Hardware customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-366056: I'll tell you this much.... I will never ever ever ever call Ace again. I was told to hold and in that time I watched * and a half episodes of criminal minds..... I'M LIVID!!
GetHuman: Let's quantify your experience contacting Ace Hardware. On a scale of 1 to 5, how easy is it go get help on a Ace Hardware problem?
GetHuman-366056: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-366056: I'd give them a three out of five on communication.
GetHuman: And what about Ace Hardware's ability to quickly and effectively address your problem?
GetHuman-366056: For that I would say two out of five.
GetHuman: And finally- any advice for other Ace Hardware customers?
GetHuman-366056: Call them early in the day or late. Don't forget any personal or account information you might need for Ace Hardware to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-366056 taken from his Ace Hardware customer service problem that occurred on November 13th, 2017.