Advance Auto Parts: While installing new car battery, salesman*tech...
A Advance Auto Parts customer review by GetHuman user ~Doug Williams from November 5th, 2017
Background on ~Doug Williams's case
GetHuman: ~Doug Williams - can you tell our other Advance Auto Parts customers when your case took place?
~Doug Williams: Yes. It was morning, on October 29th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~Doug Williams a list of common Advance Auto Parts problems)
~Doug Williams: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~Doug Williams's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Doug Williams: While installing new car battery, salesman*technician accidently snapped off coolant hose connection. Store Mgr. Ted LeBlond took control and personally installed new collant fitting and replaced hose & anti-freeze. It was great to see a store manager do what it took to make it right! Good job Ted !!Thanks!
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~Doug Williams: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Doug Williams: I'd give them a one out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~Doug Williams: For that I would say two out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~Doug Williams: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Doug Williams taken from his Advance Auto Parts customer service problem that occurred on October 29th, 2017.