Advance Auto Parts: Told employee he was giving me the wrong part b...
A Advance Auto Parts customer review by GetHuman user ~Chemical MAn from November 17th, 2017
Background on ~Chemical MAn's case
GetHuman: ~Chemical MAn - can you tell our other Advance Auto Parts customers when your case took place?
~Chemical MAn: Sure. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~Chemical MAn a list of common Advance Auto Parts problems)
~Chemical MAn: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~Chemical MAn's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Chemical MAn: Told employee he was giving me the wrong part but took it and yes it was the wrong one. To sum it up I called the *** number to complain the area manager called in around an hour and ask me what he wanted him to do about it. Called *** number again and area V.P was to call me that was * days ago. Know I have left out a lot but you only get *** chars. Trust me when I say go somewhere else. Bought from them for years never again.
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~Chemical MAn: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Chemical MAn: I'd give them a four out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~Chemical MAn: For that I would say five out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~Chemical MAn: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Chemical MAn taken from his Advance Auto Parts customer service problem that occurred on November 9th, 2017.