Advance Auto Parts: I went for a battery check as I had to jumps st...
A Advance Auto Parts customer review by GetHuman user ~countermark from November 16th, 2017
Background on ~countermark's case
GetHuman: ~countermark - can you tell our other Advance Auto Parts customers when your case took place?
~countermark: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Advance Auto Parts, and if so, how?
GetHuman: And which of these common Advance Auto Parts customer issues best describes the reason you wanted to talk to them?
(Shows ~countermark a list of common Advance Auto Parts problems)
~countermark: "None of those really matches why I wanted to call Advance Auto Parts that day." was why I was trying to call.
~countermark's review of Advance Auto Parts customer service
GetHuman: So how would you sum up your experience for GetHuman's Advance Auto Parts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~countermark: I went for a battery check as I had to jumps start the car. After a load test I was told the battery was good and just needed charging. Charged for ** hours and again the car wouldnt start. Took it to the shop again and again was told that the battery was good. The load test said **.* volts and to me that means a cell is down. Took it to the Lincoln dealership and was told that I needed a new battery as a cell was down. Advance Auto Parts technician had no idea how to sue the load tester
GetHuman: Let's quantify your experience contacting Advance Auto Parts. On a scale of 1 to 5, how easy is it go get help on a Advance Auto Parts problem?
~countermark: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~countermark: I'd give them a one out of five on communication.
GetHuman: And what about Advance Auto Parts's ability to quickly and effectively address your problem?
~countermark: For that I would say one out of five.
GetHuman: And finally- any advice for other Advance Auto Parts customers?
~countermark: Call them early in the day or late. Don't forget any personal or account information you might need for Advance Auto Parts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~countermark taken from his Advance Auto Parts customer service problem that occurred on November 13th, 2017.