Called Aer Lingus re. flight booked through Che...
A Aer Lingus customer review by GetHuman user ~Jacquie from November 17th, 2017
Background on ~Jacquie's case
GetHuman: ~Jacquie - can you tell our other Aer Lingus customers when your case took place?
~Jacquie: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Aer Lingus, and if so, how?
GetHuman: And which of these common Aer Lingus customer issues best describes the reason you wanted to talk to them?
(Shows ~Jacquie a list of common Aer Lingus problems)
~Jacquie: "Cancel flight" was why I was trying to call.
~Jacquie's review of Aer Lingus customer service
GetHuman: So how would you sum up your experience for GetHuman's Aer Lingus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jacquie: Called Aer Lingus re. flight booked through CheapOAir as they would not help me. The agent was patient and helpful, and relieved my ansiety regarding my question. Thank you!
GetHuman: Let's quantify your experience contacting Aer Lingus. On a scale of 1 to 5, how easy is it go get help on a Aer Lingus problem?
~Jacquie: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jacquie: I'd give them a three out of five on communication.
GetHuman: And what about Aer Lingus's ability to quickly and effectively address your problem?
~Jacquie: For that I would say five out of five.
GetHuman: And finally- any advice for other Aer Lingus customers?
~Jacquie: Call them early in the day or late. Don't forget any personal or account information you might need for Aer Lingus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jacquie taken from his Aer Lingus customer service problem that occurred on November 13th, 2017.