Aer Lingus: I need help now!!! No one is answering your pho...
A Aer Lingus customer review by GetHuman user ~Maurice Lennon from November 21st, 2017
Background on ~Maurice Lennon's case
GetHuman: ~Maurice Lennon - can you tell our other Aer Lingus customers when your case took place?
~Maurice Lennon: Sure. It was late at night, on November 18th.
GetHuman: Did you reach out to Aer Lingus, and if so, how?
GetHuman: And which of these common Aer Lingus customer issues best describes the reason you wanted to talk to them?
(Shows ~Maurice Lennon a list of common Aer Lingus problems)
~Maurice Lennon: "Complaint" was why I was trying to call.
~Maurice Lennon's review of Aer Lingus customer service
GetHuman: So how would you sum up your experience for GetHuman's Aer Lingus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Maurice Lennon: I need help now!!! No one is answering your phone line and I am on hold over ** minutes. *-***-***-**** mobile will still be on hold or help. Had to change phones as the battery ran out waiting. Maurice Lennon
GetHuman: Let's quantify your experience contacting Aer Lingus. On a scale of 1 to 5, how easy is it go get help on a Aer Lingus problem?
~Maurice Lennon: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Maurice Lennon: I'd give them a four out of five on communication.
GetHuman: And what about Aer Lingus's ability to quickly and effectively address your problem?
~Maurice Lennon: For that I would say five out of five.
GetHuman: And finally- any advice for other Aer Lingus customers?
~Maurice Lennon: Call them early in the day or late. Don't forget any personal or account information you might need for Aer Lingus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Maurice Lennon taken from his Aer Lingus customer service problem that occurred on November 18th, 2017.