Aeroplan: Be aware that when you use air mile points for...
A Aeroplan customer review by GetHuman user GetHuman-415088 from November 7th, 2017
Background on GetHuman-415088's case
GetHuman: GetHuman-415088 - can you tell our other Aeroplan customers when your case took place?
GetHuman-415088: Yup. It was morning, on November 1st.
GetHuman: Did you reach out to Aeroplan, and if so, how?
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-415088 a list of common Aeroplan problems)
GetHuman-415088: "Missing item" was why I was trying to call.
GetHuman-415088's review of Aeroplan customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-415088: Be aware that when you use air mile points for a flight you are automatically relegated to third class status when it comes to needing any assistance with problems *Example: Flight delayed for ** hours due to mechanical fault. Attempts to get assistance gets the response "Unable to help as you are on air miles, try contacting your credit card company" My advice based on the overall experiences on recent flights purchased by using points is, use them up quickly and cancel your Aeroplan card as this is a group that is heading for disaster in a big way.
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
GetHuman-415088: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-415088: I'd give them a two out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
GetHuman-415088: For that I would say three out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
GetHuman-415088: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-415088 taken from his Aeroplan customer service problem that occurred on November 1st, 2017.