I would love to see an audit of aeroplan. The...
A Aeroplan customer review by GetHuman user GetHuman-324751 from November 8th, 2017
Background on GetHuman-324751's case
GetHuman: GetHuman-324751 - can you tell our other Aeroplan customers when your case took place?
GetHuman-324751: Sure. It was afternoon, on November 7th.
GetHuman: Did you reach out to Aeroplan, and if so, how?
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-324751 a list of common Aeroplan problems)
GetHuman-324751: "Missing item" was why I was trying to call.
GetHuman-324751's review of Aeroplan customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-324751: I would love to see an audit of aeroplan. The wait times are huge, the service is rude, flights are NEVER available. What is there like one seat available per aircraft. It is appalling. They should take a page from American Airlines where the service is always fast, friendly, I can book classic rewards at least half the time and I'm not made to feel like a second class citizen for using the points. A representative of Aeroplan told me that they thought ** minutes was an acceptable wait time. Can you believe that! Loyalty? We arent all stupid
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
GetHuman-324751: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-324751: I'd give them a five out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
GetHuman-324751: For that I would say two out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
GetHuman-324751: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-324751 taken from his Aeroplan customer service problem that occurred on November 7th, 2017.