Aeroplan: My interaction with Cindy was less than a minut...
A Aeroplan customer review by GetHuman user ~Patricia Ono from November 19th, 2017
Background on ~Patricia Ono's case
GetHuman: ~Patricia Ono - can you tell our other Aeroplan customers when your case took place?
~Patricia Ono: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to Aeroplan, and if so, how?
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows ~Patricia Ono a list of common Aeroplan problems)
~Patricia Ono: "Change flight" was why I was trying to call.
~Patricia Ono's review of Aeroplan customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patricia Ono: My interaction with Cindy was less than a minute and she had issued me a new card and said I should receive it in * weeks.
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
~Patricia Ono: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patricia Ono: I'd give them a three out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
~Patricia Ono: For that I would say two out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
~Patricia Ono: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patricia Ono taken from his Aeroplan customer service problem that occurred on November 9th, 2017.