Aeroplan: i think there strategy is to handle calls by ma...
A Aeroplan customer review by GetHuman user ~fly westjet now from November 7th, 2017
Background on ~fly westjet now's case
GetHuman: ~fly westjet now - can you tell our other Aeroplan customers when your case took place?
~fly westjet now: Yes I can. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Aeroplan, and if so, how?
GetHuman: And which of these common Aeroplan customer issues best describes the reason you wanted to talk to them?
(Shows ~fly westjet now a list of common Aeroplan problems)
~fly westjet now: "Overcharge on Account" was why I was trying to call.
~fly westjet now's review of Aeroplan customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeroplan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fly westjet now: i think there strategy is to handle calls by making the wait so long the battery on people's phone dies, the get disconnected, and thus the have "handled" another call.**Utterly pathetic
GetHuman: Let's quantify your experience contacting Aeroplan. On a scale of 1 to 5, how easy is it go get help on a Aeroplan problem?
~fly westjet now: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fly westjet now: I'd give them a one out of five on communication.
GetHuman: And what about Aeroplan's ability to quickly and effectively address your problem?
~fly westjet now: For that I would say five out of five.
GetHuman: And finally- any advice for other Aeroplan customers?
~fly westjet now: Call them early in the day or late. Don't forget any personal or account information you might need for Aeroplan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fly westjet now taken from his Aeroplan customer service problem that occurred on November 3rd, 2017.