Aeropostale: Horrible Service!
A Aeropostale customer review by GetHuman user GetHuman-mizzlad from November 29th, 2017
Background on GetHuman-mizzlad's case
GetHuman: GetHuman-mizzlad - can you tell our other Aeropostale customers when your case took place?
GetHuman-mizzlad: Yes. It was morning, on November 28th.
GetHuman: Did you reach out to Aeropostale, and if so, how?
GetHuman: And which of these common Aeropostale customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-mizzlad a list of common Aeropostale problems)
GetHuman-mizzlad: "Complaint" was why I was trying to call.
GetHuman-mizzlad's review of Aeropostale customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeropostale customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-mizzlad: Horrible Service!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-mizzlad: As another reviewer stated, I too purchased items from aeropostale online, and I found out the items were shipped to a wrong address. I called aeropstale, and they told me they would reship my items on express shipping. I've yet to receive my new tracking number, and its the next day! I also called UPS to complain because I thought the mistake was on their end! Come to find out, Ups just picks up the package and scans it. Aeropostale puts the shipping labels on the package. That's why they didn't hassel me about my order. If I don't receive a new tracking number by the end of the day. I will call and try to get a refund. Trying to get a live customer service representative is a joke too! You have to go through so much robotic animated voice choices, it's dam near impossible and frustrating! I will NEVER order from this company again. Especially since I found out. I am not the only customer of theirs this has happened too! How pathetic!!
GetHuman: Let's quantify your experience contacting Aeropostale. On a scale of 1 to 5, how easy is it go get help on a Aeropostale problem?
GetHuman-mizzlad: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-mizzlad: I'd give them a five out of five on communication.
GetHuman: And what about Aeropostale's ability to quickly and effectively address your problem?
GetHuman-mizzlad: For that I would say two out of five.
GetHuman: And finally- any advice for other Aeropostale customers?
GetHuman-mizzlad: Call them early in the day or late. Don't forget any personal or account information you might need for Aeropostale to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-mizzlad taken from his Aeropostale customer service problem that occurred on November 28th, 2017.