Aeropostale: I have money token out of my card! When u did n...
A Aeropostale customer review by GetHuman user ~Blake jones from November 19th, 2017
Background on ~Blake jones's case
GetHuman: ~Blake jones - can you tell our other Aeropostale customers when your case took place?
~Blake jones: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Aeropostale, and if so, how?
GetHuman: And which of these common Aeropostale customer issues best describes the reason you wanted to talk to them?
(Shows ~Blake jones a list of common Aeropostale problems)
~Blake jones: "Warranty claim" was why I was trying to call.
~Blake jones's review of Aeropostale customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeropostale customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Blake jones: I have money token out of my card! When u did not ship out my order it's been two weeks ! N did not give me a order number ! U toke ** dollars away from me and did not give me my order!
GetHuman: Let's quantify your experience contacting Aeropostale. On a scale of 1 to 5, how easy is it go get help on a Aeropostale problem?
~Blake jones: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Blake jones: I'd give them a two out of five on communication.
GetHuman: And what about Aeropostale's ability to quickly and effectively address your problem?
~Blake jones: For that I would say one out of five.
GetHuman: And finally- any advice for other Aeropostale customers?
~Blake jones: Call them early in the day or late. Don't forget any personal or account information you might need for Aeropostale to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Blake jones taken from his Aeropostale customer service problem that occurred on November 10th, 2017.