Aeropostale: Horrible experience!!! Ordered $*** worth of cl...
A Aeropostale customer review by GetHuman user ~yatzy from November 25th, 2017
Background on ~yatzy's case
GetHuman: ~yatzy - can you tell our other Aeropostale customers when your case took place?
~yatzy: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Aeropostale, and if so, how?
GetHuman: And which of these common Aeropostale customer issues best describes the reason you wanted to talk to them?
(Shows ~yatzy a list of common Aeropostale problems)
~yatzy: "Cancel order" was why I was trying to call.
~yatzy's review of Aeropostale customer service
GetHuman: So how would you sum up your experience for GetHuman's Aeropostale customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~yatzy: Horrible experience!!! Ordered $*** worth of clothing for Christmas gifts. Was emailed that they were out of one of the shirts and would not honor replacing the shirt. Ok, I had them just refund the money. The order finally came with another shirt missing and I called to have them replace the shirt. They first said no problem, then said "let me confirm that", came back and said no we can sell you a shirt at full price with free shipping, not the sale price I paid. I explained that they made the mistake and should send the shirt they left out. They would not. I had to be forceable with them to just give me my money back. I will never shop online with them again, too much of a hassle. I was on the phone trying to reason with them for over an hour. Their policies and corporate culture towards customers is arrogant and Condescending. I was frazzled just talking to customer service.
GetHuman: Let's quantify your experience contacting Aeropostale. On a scale of 1 to 5, how easy is it go get help on a Aeropostale problem?
~yatzy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~yatzy: I'd give them a four out of five on communication.
GetHuman: And what about Aeropostale's ability to quickly and effectively address your problem?
~yatzy: For that I would say one out of five.
GetHuman: And finally- any advice for other Aeropostale customers?
~yatzy: Call them early in the day or late. Don't forget any personal or account information you might need for Aeropostale to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~yatzy taken from his Aeropostale customer service problem that occurred on November 23rd, 2017.