Aetna: ** phone calls over the last * days using * pho...
A Aetna customer review by GetHuman user ~Flower Gal from November 23rd, 2017
Background on ~Flower Gal's case
GetHuman: ~Flower Gal - can you tell our other Aetna customers when your case took place?
~Flower Gal: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Aetna, and if so, how?
GetHuman: And which of these common Aetna customer issues best describes the reason you wanted to talk to them?
(Shows ~Flower Gal a list of common Aetna problems)
~Flower Gal: "Coverage question" was why I was trying to call.
~Flower Gal's review of Aetna customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Flower Gal: ** phone calls over the last * days using * phones in the roulette style phone cue hoping on getting a person with understanding of the English language. Final call sat on hold for over an hour, my phone has a timer. Was told I could get a call back with in ** more hours. Finally got the person I needed to speak with that said, "Yep it looks like we didn't bill you properly for * months, and yep that is how much you owed, (and we paid the invoice amount), just a little mistake of $*,***.**. So all is good then?". Aetna how is that out of country service working for ya? I think my just shy of $*,*** could have been spent better.
GetHuman: Let's quantify your experience contacting Aetna. On a scale of 1 to 5, how easy is it go get help on a Aetna problem?
~Flower Gal: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Flower Gal: I'd give them a five out of five on communication.
GetHuman: And what about Aetna's ability to quickly and effectively address your problem?
~Flower Gal: For that I would say three out of five.
GetHuman: And finally- any advice for other Aetna customers?
~Flower Gal: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Flower Gal taken from his Aetna customer service problem that occurred on November 15th, 2017.