Aetna: Everytime I call for this problem it I wait for...
A Aetna customer review by GetHuman user ~Patricia Randis from November 14th, 2017
Background on ~Patricia Randis's case
GetHuman: ~Patricia Randis - can you tell our other Aetna customers when your case took place?
~Patricia Randis: Yeah. It was morning, on November 7th.
GetHuman: Did you reach out to Aetna, and if so, how?
GetHuman: And which of these common Aetna customer issues best describes the reason you wanted to talk to them?
(Shows ~Patricia Randis a list of common Aetna problems)
~Patricia Randis: "Make/Chase a claim" was why I was trying to call.
~Patricia Randis's review of Aetna customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patricia Randis: Everytime I call for this problem it I wait forever and left messsages and spoke to many people who were going to get back to me and guess what this has not been resolved since December ** ****. Aetna is keeping money which I was overchargd for a copay for medication I need to keep me from being hospitalized. Now its a computer problem which is just another excuse. Next I bring this problem to the Attorney General!
GetHuman: Let's quantify your experience contacting Aetna. On a scale of 1 to 5, how easy is it go get help on a Aetna problem?
~Patricia Randis: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patricia Randis: I'd give them a three out of five on communication.
GetHuman: And what about Aetna's ability to quickly and effectively address your problem?
~Patricia Randis: For that I would say five out of five.
GetHuman: And finally- any advice for other Aetna customers?
~Patricia Randis: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patricia Randis taken from his Aetna customer service problem that occurred on November 7th, 2017.