Aetna: I am looking for a Provider *. If you are a mem...
A Aetna customer review by GetHuman user ~Golden Slumber from November 16th, 2017
Background on ~Golden Slumber's case
GetHuman: ~Golden Slumber - can you tell our other Aetna customers when your case took place?
~Golden Slumber: Yeah. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Aetna, and if so, how?
GetHuman: And which of these common Aetna customer issues best describes the reason you wanted to talk to them?
(Shows ~Golden Slumber a list of common Aetna problems)
~Golden Slumber: "Make a claim" was why I was trying to call.
~Golden Slumber's review of Aetna customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Golden Slumber: I am looking for a Provider *. If you are a member, this is perfect. Cannot find a get human number for Provider Services
GetHuman: Let's quantify your experience contacting Aetna. On a scale of 1 to 5, how easy is it go get help on a Aetna problem?
~Golden Slumber: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Golden Slumber: I'd give them a five out of five on communication.
GetHuman: And what about Aetna's ability to quickly and effectively address your problem?
~Golden Slumber: For that I would say five out of five.
GetHuman: And finally- any advice for other Aetna customers?
~Golden Slumber: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Golden Slumber taken from his Aetna customer service problem that occurred on November 11th, 2017.