Aetna: I work at a busy health care facility. I was ch...
A Aetna customer review by GetHuman user ~Grace from November 2nd, 2017
Background on ~Grace's case
GetHuman: ~Grace - can you tell our other Aetna customers when your case took place?
~Grace: Yeah. It was late at night, on October 30th.
GetHuman: Did you reach out to Aetna, and if so, how?
GetHuman: And which of these common Aetna customer issues best describes the reason you wanted to talk to them?
(Shows ~Grace a list of common Aetna problems)
~Grace: "Overcharge/Strange charge" was why I was trying to call.
~Grace's review of Aetna customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Grace: I work at a busy health care facility. I was checking on a pre certification and the woman I spoke with from Aetna spoke to me VERY unprofessionally. When I make calls to insurance I am very courteous and I want to same from the other end. I was transferred to someone that was helpful.
GetHuman: Let's quantify your experience contacting Aetna. On a scale of 1 to 5, how easy is it go get help on a Aetna problem?
~Grace: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Grace: I'd give them a five out of five on communication.
GetHuman: And what about Aetna's ability to quickly and effectively address your problem?
~Grace: For that I would say three out of five.
GetHuman: And finally- any advice for other Aetna customers?
~Grace: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Grace taken from his Aetna customer service problem that occurred on October 30th, 2017.