Aetna: I was surprised after reading the reviews that...
A Aetna customer review by GetHuman user ~msinga from November 19th, 2017
Background on ~msinga's case
GetHuman: ~msinga - can you tell our other Aetna customers when your case took place?
~msinga: Yup. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Aetna, and if so, how?
GetHuman: And which of these common Aetna customer issues best describes the reason you wanted to talk to them?
(Shows ~msinga a list of common Aetna problems)
~msinga: "Update account information" was why I was trying to call.
~msinga's review of Aetna customer service
GetHuman: So how would you sum up your experience for GetHuman's Aetna customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~msinga: I was surprised after reading the reviews that I didn't have to wait no longer than a minute or so. They answered all of my questions with no hesitation. By the way, it was a Saturday when I called so that may have something to do with the no so long wait time.
GetHuman: Let's quantify your experience contacting Aetna. On a scale of 1 to 5, how easy is it go get help on a Aetna problem?
~msinga: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~msinga: I'd give them a four out of five on communication.
GetHuman: And what about Aetna's ability to quickly and effectively address your problem?
~msinga: For that I would say three out of five.
GetHuman: And finally- any advice for other Aetna customers?
~msinga: Call them early in the day or late. Don't forget any personal or account information you might need for Aetna to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~msinga taken from his Aetna customer service problem that occurred on November 10th, 2017.