Agoda: all machine, hard to find someone to answer the...
A Agoda customer review by GetHuman user ~grace from November 25th, 2017
Background on ~grace's case
GetHuman: ~grace - can you tell our other Agoda customers when your case took place?
~grace: Yeah. It was afternoon, on November 15th.
GetHuman: Did you reach out to Agoda, and if so, how?
GetHuman: And which of these common Agoda customer issues best describes the reason you wanted to talk to them?
(Shows ~grace a list of common Agoda problems)
~grace: "Loyalty program" was why I was trying to call.
~grace's review of Agoda customer service
GetHuman: So how would you sum up your experience for GetHuman's Agoda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grace: all machine, hard to find someone to answer the phone, and only can check my reservation information. why should I get it. I only want to find someone to help me to argue the hotel to reject my check in. because they missed Agoda's booking...
GetHuman: Let's quantify your experience contacting Agoda. On a scale of 1 to 5, how easy is it go get help on a Agoda problem?
~grace: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grace: I'd give them a three out of five on communication.
GetHuman: And what about Agoda's ability to quickly and effectively address your problem?
~grace: For that I would say two out of five.
GetHuman: And finally- any advice for other Agoda customers?
~grace: Call them early in the day or late. Don't forget any personal or account information you might need for Agoda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grace taken from his Agoda customer service problem that occurred on November 15th, 2017.