Air Jamaica: Since Wednesday, July **, ****, I have been try...
A Air Jamaica customer review by GetHuman user ~Morgan from November 6th, 2017
Background on ~Morgan's case
GetHuman: ~Morgan - can you tell our other Air Jamaica customers when your case took place?
~Morgan: Yes. It was evening, on November 3rd.
GetHuman: Did you reach out to Air Jamaica, and if so, how?
GetHuman: And which of these common Air Jamaica customer issues best describes the reason you wanted to talk to them?
(Shows ~Morgan a list of common Air Jamaica problems)
~Morgan: "Baggage problem" was why I was trying to call.
~Morgan's review of Air Jamaica customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Jamaica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Morgan: Since Wednesday, July **, ****, I have been trying to talk to a representative at Air Jamaica regarding my departure from Montego Bay on Wednesday July **, ****. However, I continue to get the same recording stating that all lines are busy or the call drops. I changed my reservation but I noticed that the transaction has not gone through on my credit card. With all the technology we have today, I am sure air Jamaica can afford more than one telephone line. It is now July **, **** and I have yet to speak with an representative. My wait have been * days and counting!!!
GetHuman: Let's quantify your experience contacting Air Jamaica. On a scale of 1 to 5, how easy is it go get help on a Air Jamaica problem?
~Morgan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Morgan: I'd give them a five out of five on communication.
GetHuman: And what about Air Jamaica's ability to quickly and effectively address your problem?
~Morgan: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Jamaica customers?
~Morgan: Call them early in the day or late. Don't forget any personal or account information you might need for Air Jamaica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Morgan taken from his Air Jamaica customer service problem that occurred on November 3rd, 2017.