Air Jamaica: since the sale of air jam you cant get any one...
A Air Jamaica customer review by GetHuman user ~madman from November 6th, 2017
Background on ~madman's case
GetHuman: ~madman - can you tell our other Air Jamaica customers when your case took place?
~madman: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to Air Jamaica, and if so, how?
GetHuman: And which of these common Air Jamaica customer issues best describes the reason you wanted to talk to them?
(Shows ~madman a list of common Air Jamaica problems)
~madman: "Baggage problem" was why I was trying to call.
~madman's review of Air Jamaica customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Jamaica customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~madman: since the sale of air jam you cant get any one to talk to over the last couple of days i tried to contact air jam about my flight for august ** but it take forever to get to them .when i do get some after ** minutes a lady came on line i ask her what is the plan now that hurricane is up on us what the air line is planing ! she reply saying she can't perdict the future. The air line dont even have the common desence to inform me that my flight was concel now i dont when i will be able to leave. I think the management and staff of air jamaica should be fired because they all or dum
GetHuman: Let's quantify your experience contacting Air Jamaica. On a scale of 1 to 5, how easy is it go get help on a Air Jamaica problem?
~madman: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~madman: I'd give them a five out of five on communication.
GetHuman: And what about Air Jamaica's ability to quickly and effectively address your problem?
~madman: For that I would say one out of five.
GetHuman: And finally- any advice for other Air Jamaica customers?
~madman: Call them early in the day or late. Don't forget any personal or account information you might need for Air Jamaica to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~madman taken from his Air Jamaica customer service problem that occurred on November 4th, 2017.