Air Miles: After a long wait to book my tickets they put t...
A Air Miles customer review by GetHuman user ~Sheila from November 20th, 2017
Background on ~Sheila's case
GetHuman: ~Sheila - can you tell our other Air Miles customers when your case took place?
~Sheila: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Air Miles, and if so, how?
GetHuman: And which of these common Air Miles customer issues best describes the reason you wanted to talk to them?
(Shows ~Sheila a list of common Air Miles problems)
~Sheila: "Missing item" was why I was trying to call.
~Sheila's review of Air Miles customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Miles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sheila: After a long wait to book my tickets they put the wrong name on my ticket, sent wrong insurance policy. On hold today for ** minutes finally got through and cancelled insurance but still no email confirming it. Transferred to another group to have name corrected gave up after being on hold for another ** minutes.
GetHuman: Let's quantify your experience contacting Air Miles. On a scale of 1 to 5, how easy is it go get help on a Air Miles problem?
~Sheila: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sheila: I'd give them a one out of five on communication.
GetHuman: And what about Air Miles's ability to quickly and effectively address your problem?
~Sheila: For that I would say one out of five.
GetHuman: And finally- any advice for other Air Miles customers?
~Sheila: Call them early in the day or late. Don't forget any personal or account information you might need for Air Miles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sheila taken from his Air Miles customer service problem that occurred on November 11th, 2017.