Air Miles: Since April we have been trying to have our air...
A Air Miles customer review by GetHuman user ~mhinton from November 12th, 2017
Background on ~mhinton's case
GetHuman: ~mhinton - can you tell our other Air Miles customers when your case took place?
~mhinton: Yes. It was afternoon, on November 6th.
GetHuman: Did you reach out to Air Miles, and if so, how?
GetHuman: And which of these common Air Miles customer issues best describes the reason you wanted to talk to them?
(Shows ~mhinton a list of common Air Miles problems)
~mhinton: "Frequent flyer program" was why I was trying to call.
~mhinton's review of Air Miles customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Miles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mhinton: Since April we have been trying to have our air miles points converted to be used towards Shell gas purchases by e mail and telephone. Each time my husband, the primary card holder has been put on hold for ** to ** minutes. When he painstakingly types in the card number an automated voice informs him that the number is incorrect. Both are cards, the same cards we have used all these years share the identical number. The cards were issued before the PIN number era. I am certainly glad we aren*t trying to use our points for an emergency. If we ever get to use up the points for gas, we will quit this card. Thumbs Down to Air Miles.
GetHuman: Let's quantify your experience contacting Air Miles. On a scale of 1 to 5, how easy is it go get help on a Air Miles problem?
~mhinton: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mhinton: I'd give them a one out of five on communication.
GetHuman: And what about Air Miles's ability to quickly and effectively address your problem?
~mhinton: For that I would say two out of five.
GetHuman: And finally- any advice for other Air Miles customers?
~mhinton: Call them early in the day or late. Don't forget any personal or account information you might need for Air Miles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mhinton taken from his Air Miles customer service problem that occurred on November 6th, 2017.