Air Miles: never got an answer from them after ** minutes...
A Air Miles customer review by GetHuman user GetHuman-399265 from November 20th, 2017
Background on GetHuman-399265's case
GetHuman: GetHuman-399265 - can you tell our other Air Miles customers when your case took place?
GetHuman-399265: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Air Miles, and if so, how?
GetHuman: And which of these common Air Miles customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-399265 a list of common Air Miles problems)
GetHuman-399265: "Cancel flight" was why I was trying to call.
GetHuman-399265's review of Air Miles customer service
GetHuman: So how would you sum up your experience for GetHuman's Air Miles customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-399265: never got an answer from them after ** minutes and they told me it would be a ** - ** minute wait I am so disappointed in air miles not to mention at * p.m. I waited ** minutes before getting disconnected. But I must explain I had contacted earlier in the day to ask about redeeming miles and they were very helpful at that time....so *what gives airmiles....do you have an explanation for this.... so so so disappointed...will you respond to this!!!**I told the I would call back at that time to book maybe they should say to their clients to call back if they do not intend on responding to them...
GetHuman: Let's quantify your experience contacting Air Miles. On a scale of 1 to 5, how easy is it go get help on a Air Miles problem?
GetHuman-399265: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-399265: I'd give them a one out of five on communication.
GetHuman: And what about Air Miles's ability to quickly and effectively address your problem?
GetHuman-399265: For that I would say three out of five.
GetHuman: And finally- any advice for other Air Miles customers?
GetHuman-399265: Call them early in the day or late. Don't forget any personal or account information you might need for Air Miles to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-399265 taken from his Air Miles customer service problem that occurred on November 18th, 2017.