AirBnB: Can't even call - am out of the country and the...
A AirBnB customer review by GetHuman user ~Just Furious! from November 21st, 2017
Background on ~Just Furious!'s case
GetHuman: ~Just Furious! - can you tell our other AirBnB customers when your case took place?
~Just Furious!: Sure. It was morning, on November 11th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Just Furious! a list of common AirBnB problems)
~Just Furious!: "Edit listing" was why I was trying to call.
~Just Furious!'s review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Just Furious!: Can't even call - am out of the country and they won't call me...my account disabled a week at Easter - biggest holiday season here!
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Just Furious!: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Just Furious!: I'd give them a four out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Just Furious!: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Just Furious!: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Just Furious! taken from his AirBnB customer service problem that occurred on November 11th, 2017.