AirBnB: Had to call * times and e-mail twice to get my...
A AirBnB customer review by GetHuman user ~Frequent Flyer from November 24th, 2017
Background on ~Frequent Flyer's case
GetHuman: ~Frequent Flyer - can you tell our other AirBnB customers when your case took place?
~Frequent Flyer: Yeah. It was late at night, on November 16th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Frequent Flyer a list of common AirBnB problems)
~Frequent Flyer: "Refund" was why I was trying to call.
~Frequent Flyer's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Frequent Flyer: Had to call * times and e-mail twice to get my phone number verified, so that I could book a reservation. Last phone call did the trick.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Frequent Flyer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Frequent Flyer: I'd give them a three out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Frequent Flyer: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Frequent Flyer: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Frequent Flyer taken from his AirBnB customer service problem that occurred on November 16th, 2017.