AirBnB: Rep was very nice and understanding. By the ti...
A AirBnB customer review by GetHuman user ~KK from November 27th, 2017
Background on ~KK's case
GetHuman: ~KK - can you tell our other AirBnB customers when your case took place?
~KK: Sure. It was morning, on November 25th.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~KK a list of common AirBnB problems)
~KK: "Cancel Booking" was why I was trying to call.
~KK's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KK: Rep was very nice and understanding. By the time she answered the phone I had figured out it was a non-issue, but I stayed on the phone to report my non-issue and rep followed up with an email to me, in case guest contacts CS also.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~KK: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KK: I'd give them a three out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~KK: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~KK: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KK taken from his AirBnB customer service problem that occurred on November 25th, 2017.