AirBnB: To Whom This May Concern**This morning i rang A...

A AirBnB customer review by GetHuman user ~neri & jean from November 24th, 2017

Background on ~neri & jean's case

GetHuman: ~neri & jean - can you tell our other AirBnB customers when your case took place?
~neri & jean: Yes I can. It was morning, on November 15th.
GetHuman: Did you reach out to AirBnB, and if so, how?
~neri & jean: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~neri & jean a list of common AirBnB problems)
~neri & jean: "Edit listing" was why I was trying to call.

~neri & jean's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~neri & jean: To Whom This May Concern**This morning i rang Airbnb after finding out that airbnb haven*t paid me for some reservations since April ******After explaining the issue, customer representative have hang up on me.*Every attempt calling back failed, as every time the person picking up the phone would hand up on me.**Below is the list of reservations:**Apr * - *, **** A*DX** ** Euros*Apr ** - **, **** *R*NQE *** Euros*May ** - **, **** KF*C*S ** Euros*May ** - **, **** JKAB** ** Euros**Thats a total of: *** Euros.**On top this, I came across reservation which was cancelled against terms and conditions: *Reservation number: *MYC*M, worth: *,*** Euros.**Airbnb marked this reservation: You have declined the request of ***€********** from Subin.*Thats falce! I have all the proof that we accepted this reservation. It was airbnb who cancelled this booking, against terms and conditions as the reservation was non-refundable.**See below guests statement:*Subin requested ***€***********hi! I send
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~neri & jean: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~neri & jean: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~neri & jean: For that I would say two out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~neri & jean: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~neri & jean taken from his AirBnB customer service problem that occurred on November 15th, 2017.


3.69 of 5 stars | 916 reviews

~neri & jean's AirBnB Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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