AirBnB: We were cancelled by the host at the last minut...

A AirBnB customer review by GetHuman user ~Ladybug from November 18th, 2017

Background on ~Ladybug's case

GetHuman: ~Ladybug - can you tell our other AirBnB customers when your case took place?
~Ladybug: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to AirBnB, and if so, how?
~Ladybug: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~Ladybug a list of common AirBnB problems)
~Ladybug: "Account Access" was why I was trying to call.

~Ladybug's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ladybug: We were cancelled by the host at the last minutes due a problem caused by the previous tenant according to the host. further more, we were told by Airbnb Customer service we could apply the money we already paid toward the new rental which did not happen. We were still got charged the full amount. So I called again asked what happened, they could not tell me why. So I had to asked for a full refund for the cancelled rental fee, which Airbnb did. Since I had wasted so much time to all Airbnb to get things straighten out. Still as a customer I felt we had no protection of breach of contract from the host or Airbnb make any effort to assist the customer what so ever. Very disappointed with Airbnb Customer Service. Hopefully my future experience will be a better one. Thank you.
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~Ladybug: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ladybug: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~Ladybug: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~Ladybug: Call them early in the day or late. Don't forget any personal or account information you might need for AirBnB to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ladybug taken from his AirBnB customer service problem that occurred on November 15th, 2017.

AirBnB

3.69 of 5 stars | 916 reviews

~Ladybug's AirBnB Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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