Alagasco: I need to speak to someone. You overcharged me...
A Alagasco customer review by GetHuman user GetHuman-135163 from November 15th, 2017
Background on GetHuman-135163's case
GetHuman: GetHuman-135163 - can you tell our other Alagasco customers when your case took place?
GetHuman-135163: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to Alagasco, and if so, how?
GetHuman: And which of these common Alagasco customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-135163 a list of common Alagasco problems)
GetHuman-135163: "Cancel service" was why I was trying to call.
GetHuman-135163's review of Alagasco customer service
GetHuman: So how would you sum up your experience for GetHuman's Alagasco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-135163: I need to speak to someone. You overcharged me $*** and said a check would be in the mail to be. It has been weeks no response and no help!
GetHuman: Let's quantify your experience contacting Alagasco. On a scale of 1 to 5, how easy is it go get help on a Alagasco problem?
GetHuman-135163: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-135163: I'd give them a five out of five on communication.
GetHuman: And what about Alagasco's ability to quickly and effectively address your problem?
GetHuman-135163: For that I would say one out of five.
GetHuman: And finally- any advice for other Alagasco customers?
GetHuman-135163: Call them early in the day or late. Don't forget any personal or account information you might need for Alagasco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-135163 taken from his Alagasco customer service problem that occurred on November 8th, 2017.