Alagasco: Thinking about changing over to ALL electric ju...
A Alagasco customer review by GetHuman user ~anonymous from November 20th, 2017
Background on ~anonymous 's case
GetHuman: ~anonymous - can you tell our other Alagasco customers when your case took place?
~anonymous : Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Alagasco, and if so, how?
GetHuman: And which of these common Alagasco customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Alagasco problems)
~anonymous : "Book appointment" was why I was trying to call.
~anonymous 's review of Alagasco customer service
GetHuman: So how would you sum up your experience for GetHuman's Alagasco customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous : Thinking about changing over to ALL electric just to not have to deal with this company. We pay our bill on time EVERY month..and the one time we fall on difficult times..they are not very helpful. HATE dealing with this company! Alabama Power is the beat when it comes to helping people.
GetHuman: Let's quantify your experience contacting Alagasco. On a scale of 1 to 5, how easy is it go get help on a Alagasco problem?
~anonymous : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous : I'd give them a two out of five on communication.
GetHuman: And what about Alagasco's ability to quickly and effectively address your problem?
~anonymous : For that I would say one out of five.
GetHuman: And finally- any advice for other Alagasco customers?
~anonymous : Call them early in the day or late. Don't forget any personal or account information you might need for Alagasco to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Alagasco customer service problem that occurred on November 13th, 2017.