Alibris.com: I filled out a reason I had to return a dvd tha...
A Alibris.com customer review by GetHuman user ~Cindy=Blac from November 24th, 2017
Background on ~Cindy=Blac's case
GetHuman: ~Cindy=Blac - can you tell our other Alibris.com customers when your case took place?
~Cindy=Blac: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Alibris.com, and if so, how?
GetHuman: And which of these common Alibris.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Cindy=Blac a list of common Alibris.com problems)
~Cindy=Blac: "Track order" was why I was trying to call.
~Cindy=Blac's review of Alibris.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Alibris.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cindy=Blac: I filled out a reason I had to return a dvd that I had ordered to get a refund, I was told not to bother with returning the tape but I would receive my refund anyway. What amazing customer service! I was so impressed, I returned the tape anyway. I had a bad day and this lifted me up tremendously! You can use this statement, I will use them in the future and appreciate the wonderful quick response and understanding they provided. Thanks Alibris! Regards, Cindy B, Pensacola, Fl.
GetHuman: Let's quantify your experience contacting Alibris.com. On a scale of 1 to 5, how easy is it go get help on a Alibris.com problem?
~Cindy=Blac: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cindy=Blac: I'd give them a one out of five on communication.
GetHuman: And what about Alibris.com's ability to quickly and effectively address your problem?
~Cindy=Blac: For that I would say two out of five.
GetHuman: And finally- any advice for other Alibris.com customers?
~Cindy=Blac: Call them early in the day or late. Don't forget any personal or account information you might need for Alibris.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cindy=Blac taken from his Alibris.com customer service problem that occurred on November 20th, 2017.