Alibris.com: terrible - just got an email back saying "not o...
A Alibris.com customer review by GetHuman user GetHuman-73851 from November 18th, 2017
Background on GetHuman-73851's case
GetHuman: GetHuman-73851 - can you tell our other Alibris.com customers when your case took place?
GetHuman-73851: Sure. It was late at night, on November 14th.
GetHuman: Did you reach out to Alibris.com, and if so, how?
GetHuman: And which of these common Alibris.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-73851 a list of common Alibris.com problems)
GetHuman-73851: "Change order" was why I was trying to call.
GetHuman-73851's review of Alibris.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Alibris.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-73851: terrible - just got an email back saying "not our problem" because they sent the wrong book twice now - will never use this again
GetHuman: Let's quantify your experience contacting Alibris.com. On a scale of 1 to 5, how easy is it go get help on a Alibris.com problem?
GetHuman-73851: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-73851: I'd give them a one out of five on communication.
GetHuman: And what about Alibris.com's ability to quickly and effectively address your problem?
GetHuman-73851: For that I would say three out of five.
GetHuman: And finally- any advice for other Alibris.com customers?
GetHuman-73851: Call them early in the day or late. Don't forget any personal or account information you might need for Alibris.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-73851 taken from his Alibris.com customer service problem that occurred on November 14th, 2017.