Allegiant: Wait time is insane* I was quoted over ** minut...
A Allegiant customer review by GetHuman user ~misscleo1105 from November 20th, 2017
Background on ~misscleo1105's case
GetHuman: ~misscleo1105 - can you tell our other Allegiant customers when your case took place?
~misscleo1105: Yes I can. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Allegiant, and if so, how?
GetHuman: And which of these common Allegiant customer issues best describes the reason you wanted to talk to them?
(Shows ~misscleo1105 a list of common Allegiant problems)
~misscleo1105: "Special Request" was why I was trying to call.
~misscleo1105's review of Allegiant customer service
GetHuman: So how would you sum up your experience for GetHuman's Allegiant customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~misscleo1105: Wait time is insane* I was quoted over ** minutes right off the bat and my actual time went just about up to that. The most frustrating thing is that until a customer service rep picks up your call after those *** minutes, you never have a chance to speak to a human* everything is automated. I had read reviews of Allegiant's customer service prior to my call however, so I was anticipating all this. It seems that while Allegiant is a smaller niche airline there's no way around the awful wait times. I put the phone on speaker while I painted my nails and surfed the internet.**I feel I was lucky, however, because the woman who finally answered my call was very helpful. I asked her several questions about being issued either a refund or a credit for a flight I wasn't going to be able to take and she answered them all promptly and politely. I got several emails after our call confirming the travel voucher I was to be issued.**Overall, I liked my actual flight with Allegiant and would probab
GetHuman: Let's quantify your experience contacting Allegiant. On a scale of 1 to 5, how easy is it go get help on a Allegiant problem?
~misscleo1105: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~misscleo1105: I'd give them a one out of five on communication.
GetHuman: And what about Allegiant's ability to quickly and effectively address your problem?
~misscleo1105: For that I would say one out of five.
GetHuman: And finally- any advice for other Allegiant customers?
~misscleo1105: Call them early in the day or late. Don't forget any personal or account information you might need for Allegiant to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~misscleo1105 taken from his Allegiant customer service problem that occurred on November 12th, 2017.