Alliant Energy: Excellent call time-power outage tonight .*Elec...
A Alliant Energy customer review by GetHuman user ~Runt baby from November 17th, 2017
Background on ~Runt baby's case
GetHuman: ~Runt baby - can you tell our other Alliant Energy customers when your case took place?
~Runt baby: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Alliant Energy, and if so, how?
GetHuman: And which of these common Alliant Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~Runt baby a list of common Alliant Energy problems)
~Runt baby: "Book appointment" was why I was trying to call.
~Runt baby's review of Alliant Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Alliant Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Runt baby: Excellent call time-power outage tonight .*Electricity was back on within **-** minutes.*Phone number is legit.
GetHuman: Let's quantify your experience contacting Alliant Energy. On a scale of 1 to 5, how easy is it go get help on a Alliant Energy problem?
~Runt baby: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Runt baby: I'd give them a one out of five on communication.
GetHuman: And what about Alliant Energy's ability to quickly and effectively address your problem?
~Runt baby: For that I would say three out of five.
GetHuman: And finally- any advice for other Alliant Energy customers?
~Runt baby: Call them early in the day or late. Don't forget any personal or account information you might need for Alliant Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Runt baby taken from his Alliant Energy customer service problem that occurred on November 16th, 2017.