Alliant Energy: MY POWER GOT SHUT OFF. I WAITED ** MINUTES ON H...
A Alliant Energy customer review by GetHuman user GetHuman-435874 from November 23rd, 2017
Background on GetHuman-435874's case
GetHuman: GetHuman-435874 - can you tell our other Alliant Energy customers when your case took place?
GetHuman-435874: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Alliant Energy, and if so, how?
GetHuman: And which of these common Alliant Energy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-435874 a list of common Alliant Energy problems)
GetHuman-435874: "Setup service" was why I was trying to call.
GetHuman-435874's review of Alliant Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Alliant Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-435874: MY POWER GOT SHUT OFF. I WAITED ** MINUTES ON HOLD TO TALK TO SOMEONE TO TURN IT BACK ON AND THEY COULDN'T HEAR ME AND HUNG UP ON ME. wHY SUCH HORRIBLE WAIT TIMES? mAYBE THEY SHOULD HIRE SOME MORE CSR'S
GetHuman: Let's quantify your experience contacting Alliant Energy. On a scale of 1 to 5, how easy is it go get help on a Alliant Energy problem?
GetHuman-435874: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-435874: I'd give them a two out of five on communication.
GetHuman: And what about Alliant Energy's ability to quickly and effectively address your problem?
GetHuman-435874: For that I would say three out of five.
GetHuman: And finally- any advice for other Alliant Energy customers?
GetHuman-435874: Call them early in the day or late. Don't forget any personal or account information you might need for Alliant Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-435874 taken from his Alliant Energy customer service problem that occurred on November 14th, 2017.