Ally Bank: Had to call to get the title for my grandmother...
A Ally Bank customer review by GetHuman user ~Ethan from November 2nd, 2017
Background on ~Ethan's case
GetHuman: ~Ethan - can you tell our other Ally Bank customers when your case took place?
~Ethan: Yes. It was evening, on October 26th.
GetHuman: Did you reach out to Ally Bank, and if so, how?
GetHuman: And which of these common Ally Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Ethan a list of common Ally Bank problems)
~Ethan: "Technical support" was why I was trying to call.
~Ethan's review of Ally Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Ally Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ethan: Had to call to get the title for my grandmother's car after setting up a sale. First I was given the wrong information on how to proceed and told that the title would be sent. It was not. Then we paid the car off with savings after being told they would send the title immediately. That was also a lie, it would take ** days, then another *-* in the mail. We lost the sale because of the delay, could not get anyone to connect us to a supervisor, and are now out almost $**,*** while looking for a new buyer. Absolutely the worst customer service I have ever encountered, and I've now had to explore possibilities of a lawsuit.
GetHuman: Let's quantify your experience contacting Ally Bank. On a scale of 1 to 5, how easy is it go get help on a Ally Bank problem?
~Ethan: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ethan: I'd give them a one out of five on communication.
GetHuman: And what about Ally Bank's ability to quickly and effectively address your problem?
~Ethan: For that I would say one out of five.
GetHuman: And finally- any advice for other Ally Bank customers?
~Ethan: Call them early in the day or late. Don't forget any personal or account information you might need for Ally Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ethan taken from his Ally Bank customer service problem that occurred on October 26th, 2017.