Ally Bank: The automated answering did not address my ques...
A Ally Bank customer review by GetHuman user ~Employ USA Workers from November 3rd, 2017
Background on ~Employ USA Workers's case
GetHuman: ~Employ USA Workers - can you tell our other Ally Bank customers when your case took place?
~Employ USA Workers: Sure. It was afternoon, on October 28th.
GetHuman: Did you reach out to Ally Bank, and if so, how?
GetHuman: And which of these common Ally Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Employ USA Workers a list of common Ally Bank problems)
~Employ USA Workers: "Update account information" was why I was trying to call.
~Employ USA Workers's review of Ally Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's Ally Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Employ USA Workers: The automated answering did not address my question. I needed to talk to a real person, after pressing * repeatedly I finally got someone probably in India after a ** minute wait. Hopefully I will not have to deal with Ally in the future!
GetHuman: Let's quantify your experience contacting Ally Bank. On a scale of 1 to 5, how easy is it go get help on a Ally Bank problem?
~Employ USA Workers: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Employ USA Workers: I'd give them a three out of five on communication.
GetHuman: And what about Ally Bank's ability to quickly and effectively address your problem?
~Employ USA Workers: For that I would say two out of five.
GetHuman: And finally- any advice for other Ally Bank customers?
~Employ USA Workers: Call them early in the day or late. Don't forget any personal or account information you might need for Ally Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Employ USA Workers taken from his Ally Bank customer service problem that occurred on October 28th, 2017.