Amazon should hire Virtual Assistants from the...

A Amazon customer review by GetHuman user ~Travis Wall from November 26th, 2017

Background on ~Travis Wall's case

GetHuman: ~Travis Wall - can you tell our other Amazon customers when your case took place?
~Travis Wall: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Amazon, and if so, how?
~Travis Wall: I used the 888-280-4331 number I found for on the GetHuman Amazon customer phone number page I was on: Amazon Customer Service Phone Number
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Travis Wall a list of common Amazon problems)
~Travis Wall: "Complaint" was why I was trying to call.

~Travis Wall's review of Amazon customer service

GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Travis Wall: Amazon should hire Virtual Assistants from the Philippines, they speak clear English and there's little misunderstanding. Where ever they get their people isn't working....
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Travis Wall: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Travis Wall: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Travis Wall: For that I would say two out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Travis Wall: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Travis Wall taken from his Amazon customer service problem that occurred on November 22nd, 2017.


4.14 of 5 stars | 1562 reviews

~Travis Wall's Amazon Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Amazon, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Amazon in any way.

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