Amazon: Having to talk to two people on line and one on...
A Amazon customer review by GetHuman user GetHuman-226941 from November 25th, 2017
Background on GetHuman-226941's case
GetHuman: GetHuman-226941 - can you tell our other Amazon customers when your case took place?
GetHuman-226941: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-226941 a list of common Amazon problems)
GetHuman-226941: "Lost phone" was why I was trying to call.
GetHuman-226941's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-226941: Having to talk to two people on line and one on the phone that ask a question then cutsbyou short on your answers
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
GetHuman-226941: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-226941: I'd give them a five out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
GetHuman-226941: For that I would say two out of five.
GetHuman: And finally- any advice for other Amazon customers?
GetHuman-226941: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-226941 taken from his Amazon customer service problem that occurred on November 16th, 2017.