Amazon: I had an issue of not being able to find a link...

A Amazon customer review by GetHuman user ~Jim Bob from November 3rd, 2017

Background on ~Jim Bob's case

GetHuman: ~Jim Bob - can you tell our other Amazon customers when your case took place?
~Jim Bob: Yeah. It was morning, on October 31st.
GetHuman: Did you reach out to Amazon, and if so, how?
~Jim Bob: I used the 888-280-4331 number I found for on the GetHuman Amazon customer phone number page I was on: Amazon Customer Service Phone Number
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows ~Jim Bob a list of common Amazon problems)
~Jim Bob: "Technical support" was why I was trying to call.

~Jim Bob's review of Amazon customer service

GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jim Bob: I had an issue of not being able to find a link under "my account", the CSR was respectful and handled my issue promptly. ***AAA would call again
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
~Jim Bob: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jim Bob: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
~Jim Bob: For that I would say two out of five.
GetHuman: And finally- any advice for other Amazon customers?
~Jim Bob: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jim Bob taken from his Amazon customer service problem that occurred on October 31st, 2017.

Amazon

4.14 of 5 stars | 1562 reviews

~Jim Bob's Amazon Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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