Ordered something through Amazon Prime with a g...
A Amazon customer review by GetHuman user GetHuman-168017 from November 25th, 2017
Background on GetHuman-168017's case
GetHuman: GetHuman-168017 - can you tell our other Amazon customers when your case took place?
GetHuman-168017: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Amazon, and if so, how?
GetHuman: And which of these common Amazon customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-168017 a list of common Amazon problems)
GetHuman-168017: "Change order" was why I was trying to call.
GetHuman-168017's review of Amazon customer service
GetHuman: So how would you sum up your experience for GetHuman's Amazon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-168017: Ordered something through Amazon Prime with a guaranteed delivery date in * days. (A Saturday) They then updated to say it would arrive Friday by *:**PM UPS. Never arrived Friday, UPS closed on Saturday and customer service could do no more than confirm this on Saturday after I called them. They apologized and offered to cancel my order but did not explain they did not notify me of the delay or offer to make any amends for it. As this is a paid service I think more should be done. Though service rep was present she seemed to have little or know useful knowledge.
GetHuman: Let's quantify your experience contacting Amazon. On a scale of 1 to 5, how easy is it go get help on a Amazon problem?
GetHuman-168017: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-168017: I'd give them a three out of five on communication.
GetHuman: And what about Amazon's ability to quickly and effectively address your problem?
GetHuman-168017: For that I would say two out of five.
GetHuman: And finally- any advice for other Amazon customers?
GetHuman-168017: Call them early in the day or late. Don't forget any personal or account information you might need for Amazon to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-168017 taken from his Amazon customer service problem that occurred on November 17th, 2017.