Ambit Energy: Customer service did call baqck, but hung up on...

A Ambit Energy customer review by GetHuman user ~William Preble from November 23rd, 2017

Background on ~William Preble's case

GetHuman: ~William Preble - can you tell our other Ambit Energy customers when your case took place?
~William Preble: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to Ambit Energy, and if so, how?
~William Preble: I used the 877-282-6248 number I found for on the GetHuman Ambit Energy customer phone number page I was on: Ambit Energy Customer Service Phone Number
GetHuman: And which of these common Ambit Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~William Preble a list of common Ambit Energy problems)
~William Preble: "Setup service" was why I was trying to call.

~William Preble's review of Ambit Energy customer service

GetHuman: So how would you sum up your experience for GetHuman's Ambit Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~William Preble: Customer service did call baqck, but hung up on me when I explained the problem. They*really need help at this place!!!!!
GetHuman: Let's quantify your experience contacting Ambit Energy. On a scale of 1 to 5, how easy is it go get help on a Ambit Energy problem?
~William Preble: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~William Preble: I'd give them a four out of five on communication.
GetHuman: And what about Ambit Energy's ability to quickly and effectively address your problem?
~William Preble: For that I would say five out of five.
GetHuman: And finally- any advice for other Ambit Energy customers?
~William Preble: Call them early in the day or late. Don't forget any personal or account information you might need for Ambit Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~William Preble taken from his Ambit Energy customer service problem that occurred on November 18th, 2017.

Ambit Energy

1.67 of 5 stars | 36 reviews

~William Preble's Ambit Energy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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