Ambit Energy: Have had to call at least six times regarding b...
A Ambit Energy customer review by GetHuman user ~majek4 from November 6th, 2017
Background on ~majek4's case
GetHuman: ~majek4 - can you tell our other Ambit Energy customers when your case took place?
~majek4: Yeah. It was morning, on October 30th.
GetHuman: Did you reach out to Ambit Energy, and if so, how?
GetHuman: And which of these common Ambit Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~majek4 a list of common Ambit Energy problems)
~majek4: "Book appointment" was why I was trying to call.
~majek4's review of Ambit Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Ambit Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~majek4: Have had to call at least six times regarding being switched from a fixed rate to a variable rate plan which doubled my bill... Ambit UNWILLING to compromise and very rude. Also, the travel rewards program is BS - you can call the Grand Incentives telephone number as many times as you like if you enjoy being on hold for a minimum of * hour only to leave a voicemail that never gets returned. VERY UNSATISFIED CUSTOMER. As soon as this contract is up - I'M OUT.
GetHuman: Let's quantify your experience contacting Ambit Energy. On a scale of 1 to 5, how easy is it go get help on a Ambit Energy problem?
~majek4: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~majek4: I'd give them a three out of five on communication.
GetHuman: And what about Ambit Energy's ability to quickly and effectively address your problem?
~majek4: For that I would say one out of five.
GetHuman: And finally- any advice for other Ambit Energy customers?
~majek4: Call them early in the day or late. Don't forget any personal or account information you might need for Ambit Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~majek4 taken from his Ambit Energy customer service problem that occurred on October 30th, 2017.