Ambit Energy: waiting ** minutes for a person is unacceptable...
A Ambit Energy customer review by GetHuman user ~new customer NY from November 21st, 2017
Background on ~new customer NY's case
GetHuman: ~new customer NY - can you tell our other Ambit Energy customers when your case took place?
~new customer NY: Sure. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Ambit Energy, and if so, how?
GetHuman: And which of these common Ambit Energy customer issues best describes the reason you wanted to talk to them?
(Shows ~new customer NY a list of common Ambit Energy problems)
~new customer NY: "Cancel service" was why I was trying to call.
~new customer NY's review of Ambit Energy customer service
GetHuman: So how would you sum up your experience for GetHuman's Ambit Energy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~new customer NY: waiting ** minutes for a person is unacceptable customer service. I asked and the rep told me they've had an influx of calls lately. Really, why? And they deleted the comments I made on FB about how long I was waiting & that it was poor CS.
GetHuman: Let's quantify your experience contacting Ambit Energy. On a scale of 1 to 5, how easy is it go get help on a Ambit Energy problem?
~new customer NY: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~new customer NY: I'd give them a one out of five on communication.
GetHuman: And what about Ambit Energy's ability to quickly and effectively address your problem?
~new customer NY: For that I would say three out of five.
GetHuman: And finally- any advice for other Ambit Energy customers?
~new customer NY: Call them early in the day or late. Don't forget any personal or account information you might need for Ambit Energy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~new customer NY taken from his Ambit Energy customer service problem that occurred on November 15th, 2017.