Ameren UE: They changed my meter while I was at work and w...
A Ameren UE customer review by GetHuman user GetHuman-208566 from November 10th, 2017
Background on GetHuman-208566's case
GetHuman: GetHuman-208566 - can you tell our other Ameren UE customers when your case took place?
GetHuman-208566: Sure. It was evening, on November 4th.
GetHuman: Did you reach out to Ameren UE, and if so, how?
GetHuman: And which of these common Ameren UE customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-208566 a list of common Ameren UE problems)
GetHuman-208566: "Change or cancel service" was why I was trying to call.
GetHuman-208566's review of Ameren UE customer service
GetHuman: So how would you sum up your experience for GetHuman's Ameren UE customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-208566: They changed my meter while I was at work and would not turn my gas back on unless I was there. It took over * hours for them to show up. Unacceptable.
GetHuman: Let's quantify your experience contacting Ameren UE. On a scale of 1 to 5, how easy is it go get help on a Ameren UE problem?
GetHuman-208566: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-208566: I'd give them a five out of five on communication.
GetHuman: And what about Ameren UE's ability to quickly and effectively address your problem?
GetHuman-208566: For that I would say four out of five.
GetHuman: And finally- any advice for other Ameren UE customers?
GetHuman-208566: Call them early in the day or late. Don't forget any personal or account information you might need for Ameren UE to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-208566 taken from his Ameren UE customer service problem that occurred on November 4th, 2017.
Ameren UE
4.50 of 5 stars | 13 reviews
GetHuman-208566's Ameren UE Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars
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