American Airlines: A woman answered right away (THANK YOU for this...
A American Airlines customer review by GetHuman user ~grateful googler from November 18th, 2017
Background on ~grateful googler's case
GetHuman: ~grateful googler - can you tell our other American Airlines customers when your case took place?
~grateful googler: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~grateful googler a list of common American Airlines problems)
~grateful googler: "Flight delayed" was why I was trying to call.
~grateful googler's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~grateful googler: A woman answered right away (THANK YOU for this tip) and told her full name and showed sincere compassion when I told her that I was hoping for a refund for a ticket I had paid for just a few hours ago in hopes of getting to see my Mom **** miles away before she died..and then she died within the hour that I paid. It took quite awhile on the phone then and the agent needed to seek advice several times, but she DID solve the problem: my ticket got converted without a change fee to another date and place for the funeral next weekend and I'll get a voucher for the difference. And it was really a comfort to feel her support and concern. So hurray for this phone number! and whoever posted into about it!
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~grateful googler: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~grateful googler: I'd give them a four out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~grateful googler: For that I would say five out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~grateful googler: Call them early in the day or late. Don't forget any personal or account information you might need for American Airlines to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~grateful googler taken from his American Airlines customer service problem that occurred on November 14th, 2017.